EdenHost.Com Privacy Policy

Last Updated: May 23, 2018


We Eden Web Inc. are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

We are committed to protecting your privacy

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Information Use

We use the information collected primarily to process the task for which you visited the website. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. EdenHost may email its monthly newsletter to the primary contact e-mail on file, but customers are able to opt out of this newsletter at any time.

Additionally, we may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from EdenHost.

General Data Protection Regulation (GDPR)

If you are a resident of the European Union, you have the following rights under the GDPR that comes in effect from May 25, 2018:

  • If you wish to access, export or delete your personal information, you may request it at any time directly in EdenHost's Client Area from your Account.
  • If you wish to correct, update or restrict your personal information, you may do so by logging in with your registered Account in EdenHost's Client Area and updating your profile. Or you may request it by ticket in the Client Area.
  • If you do not wish to receive our newsletters or other marketing emails, you may do so by clicking the “Unsubscribe” button at the bottom of our emails you receive from us, or request the same through a ticket from Account in EdenHost's Client Area.
  • If we have collected personal information with your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.


Your Internet browser has the in-built facility for storing small files - "cookies" - that hold information which allows a website to recognize your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

We work with MaxMind Fraud Protection to verify your location and other security parameters prior to processing your order. No part of this information is used by them for marketing, promotional and/or activities irrelevant to your purchase at EdenHost.

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties. We may use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

Disclosure to Law Enforcement

EdenHost may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contacting Us

You can also correct any factual errors in that information or require us to remove your details from any list under our control.

Sharing of Personal Information

Except as described in this statement, we will not disclose your personal information outside of Eden Host and its controlled subsidiaries and affiliates without your consent. We do not share your contact information with third parties for any reason.

We restrict all your personal information to the EdenHost.Com Staff only. Any payment information will only be viewable to the management of Eden Host and/or other staff members that require it to help with your customer service.

We will never ask you for any login information through posts in the forums. We will only ever ask you for information through the client area (support tickets) or email from anyone followed by @edenhost.com.